FIs can’t sleep on AI strategy, Morgan Stanley’s Picariello says
NASHVILLE, Tenn. — All financial institutions need an AI strategy in place in 2025 to keep pace with evolving use cases. Five years from now, everyone will wonder how they…
Ally Financial restructures with an eye toward auto business
LAS VEGAS — Digital bank Ally Financial is undergoing a multiyear restructuring initiative as it looks to reduce headcount, streamline operations and implement new technology. The $197 billion bank aims…
Banks risk losing cardholders amid growing demand for digital options
Cardholders are demanding a better digital experience from their banks. Retail banks are struggling to meet the expectations of digital-native customers aged 18-45, with 74% of cardholders feeling dissatisfied or…
Axos Bank: SMBs at intersection of high tech and high touch
Delivering a banking experience that balances technology and human interaction is critical for financial institutions striving to serve small- to medium-sized business clients. Financial institutions that figure out the formula…
CFPB drops lawsuit against US banks over alleged fraud on Zelle
The Consumer Financial Protection Bureau dismissed another Biden-era lawsuit, this one targeting some of the world’s largest banks for allegedly rushing out a peer-to-peer payment network that then allowed fraud…
Lama AI wins fintech demo challenge at BAS
NASHVILLE, Tenn. — AI-driven loan origination process service provider Lama AI won the Demo Challenge at Bank Automation Summit 2025 this week in Nashville, Tenn. Lama beat out 12 other…
Client experience drives ROI for AI assistants, Citizens’ Wyper says
NASHVILLE, Tenn. — Financial institutions can generate gains from AI-driven assistants if client demands are prioritized. Putting the client experience first when developing an AI-driven digital assistant leads to improved…
How to bank safely online when Using your mobile phone
Online banking has been one of the biggest breakthroughs in the industry over the last few decades and one of the main pluses for customers is the convenience it has…
CFPB co-founder: Agency will ‘rise from the ashes’
The immediate future is uncertain for the Consumer Financial Protection Bureau, and it might experience downsizing and less regulatory enforcement, but will eventually “rise from the ashes,” one of the…
Helpful advice on what to do if you miss a car payment!
It’s World Car Free Day (22 Sept.) where people are encouraged to ditch their cars in favour of walking and using public transport. So taking a break from your car…